Projects
Siebel Configurator / Business
Analyst at Fédération Desjardins
July 2011 to
Present
Involved in the
deployment of an enterprise wide solution of Siebel Finance 8.1
Siebel Configurator at
Hydro
Quebec
Oct 2001 to
March 2011
Involved in the
deployments of Siebel 6.2, 7.5 and 7.8 Sales, eChannel and eEnergy
applications for employees and customers of Hydro Quebec. Our
consultant was involved in:
-
Extensive
Siebel Configuration with Tools on Sales and eChannel
applications
-
Import
extensive amount of company information into Siebel using EIM
-
Added
functionality using Java Script / eScript programming
-
Test and
Design Documentation
SITA - GSC project CRM
Nov. 2000 to Jan.
2006
This $4.5 M project consists of the
deployment and installation of a worldwide implementation of Siebel
Call Centre. The project consists of migrating an existing
production system from Siebel 99.5 to Siebel 2000 and deploying a
Hardware/Software infrastructure that will support 600 agents.
The final system is installed in
Montreal, Amsterdam and Singapore. SITA is using the Replication
Manager from Siebel Systems and is using cluster technology to
obtain high availability, in a Windows 2000, MS-SQL and Active
directory environment.
A number of IES employees have been
involved in the implementation of this project and have helped to
decide on the Siebel Systems' Architecture and the Hardware sizing
to be deployed.
Siebel Configurator at Merck Frosst
Canada -
April 2001 to Oct 2001
Worked on Siebel
2000 ePharma implementation for the Field Sales Division
of Merck Frosst Canada to be deployed to over 400 field sales
representatives across Canada. Our consultant was involved in:
-
Extensive
Siebel Systems' Configuration with Tools on ePharma application
-
EIM Import
from Legacy Data into Siebel
-
Added
functionality using Visual Basic programming
-
Test and
Configuration Design Documentation